WX® TWISTED

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We want you to be completely satisfied with your purchase. If for any reason you are not happy with your wileyx.com purchase, please contact our customer care team at (800) 776-7842 within 60 days so we can make it right. Once we receive your product, we will provide you with full credit within 10–15 business days. We are proud to say that we strive to provide the most premium products and stand behind them. If you experience an issue with your product that is not considered normal wear and tear, Wiley X will warranty your item by repairing or replacing the product at no charge. Wiley X has the sole discretion to determine what is considered a manufacturing defect. Please note: Sunglasses can be submitted for a warranty evaluation if they do not contain prescription lenses.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.